Terms of service

What we promise you, in writing.

Last updated: November 8, 2026. Version history.

1. Who provides the service

Prontazo, S.A. de C.V. (a company in formation) (“Prontazo”, “we”), with its address at Avenida Central 46, Col. Nueva Industrial Vallejo, Gustavo A. Madero, 07700, Mexico City, operates Prontazo.com, a software platform that creates, publishes and maintains websites for businesses in Mexico. Prontazo is not an agency or a design studio: your website, its changes, your domain and your email are produced automatically by the platform, and on WhatsApp you are assisted by an artificial intelligence assistant. By creating a website you accept these terms and our privacy notice. You can contact us by email at prontazo.com@gmail.com or on WhatsApp (from the contact button on our site).

2. How your website is created

You tell us about your business by voice or in writing and an artificial intelligence assistant writes your website with what you said: services, prices, hours, location and what sets you apart. It only uses what you told us and general information about your type of business; it doesn’t make up prices, certifications or years of experience. You review it before it’s published, and you are responsible for what it says being true.

3. Free plan

• It includes your website with your services, hours, location and WhatsApp button, at a tunegocio.prontazo.com address, with a security certificate.
• It has no cost or expiration date and doesn’t require a card.
• It includes your logo and photos: you send them to us on WhatsApp and they go on your website.
• The footer carries the Prontazo brand and a link so other businesses can create their own. That’s how the free plan is sustained.
• It includes your My Prontazo dashboard: you see how many people visit your website, where they come from and how many contact you, and you change your business details yourself (hours, address, WhatsApp, services and prices) whenever you like.
• The Prontazo assistant helps you on WhatsApp at any hour and applies the reasonable changes you ask for to your business details, your logo and your photos. Design improvements, new copy and additional sections belong to the Business plan. We may limit bulk or repeated requests.

4. Business plan

• It includes everything in the Free plan plus your own domain (.com.mx), hosting, security certificate and monitoring; the hola@ email on your domain forwarded to your email (to send and receive from your domain, you add your own mailboxes for MX$45 (≈ US$2) MXN a month each, VAT included); your website’s extra sections (testimonials and figures), without the Prontazo brand, and the changes and improvements you ask for on WhatsApp at any hour: services, prices, photos, hours, copy, sections and promotions.
• It doesn’t include a complete redesign or features the platform doesn’t have (for example, bookings). The online store is an optional add-on (section 6).
• Price: during November 2026, no setup fee and MX$150 (≈ US$8) a month; from December 1, 2026, MX$500 (≈ US$27) setup and MX$150 (≈ US$8) a month, in Mexican pesos, VAT included. The monthly fee covers the domain, the hola@ email on your domain forwarded to your email, hosting, your My Prontazo dashboard, and changes and improvements.
• You pay once you’ve seen your finished website. Your website goes live on your domain the same day we receive your payment and your details; your logo and photos are added as soon as you send them.

5. Full Pro plan

• It includes everything in the Business plan plus your own mailbox on your domain (additional mailboxes, MX$45 (≈ US$2) MXN a month each, VAT included) and a private portal for your business: access with users and roles (for example clients, students, teachers, patients, partners, investors, staff or suppliers), private documents, announcements and metrics or dashboards.
• Price: MX$1,500 (≈ US$80) setup and MX$250 (≈ US$13) a month, in Mexican pesos, VAT included.
• Your website goes live on your domain the same day. You set up the portal yourself from your My Prontazo dashboard, without waiting for anyone: you add each person with their WhatsApp or email and their role, and you publish documents and announcements for each group. The scope of the portal is the one described here; other features are not included (except the online store, section 6).
• You decide who has access, and you are responsible for the information you publish in the portal and for having the consent of the people you give access to.

6. Online store (add-on)

• It’s added to your Business or Full Pro plan for MX$100 (≈ US$5) MXN a month, VAT included. It includes a catalog with photos, prices and variants; a cart; orders that reach you on WhatsApp and in your My Prontazo dashboard, and online payments through your own Mercado Pago account. You add or change products on WhatsApp or from your dashboard. Your store is ready as soon as you connect your Mercado Pago account and we load your products.
• Prontazo charges no commission on your sales and does not receive your money. Your customers pay through Mercado Pago and the money reaches your Mercado Pago account, on the schedule and with the fees you have with them. To accept online payments you need a Mercado Pago account in your business’s name and must accept its terms. By connecting it, you authorize us only to create your store’s charges and check their status: we cannot move your money. You can disconnect it whenever you like. Disputes, chargebacks and refunds on your sales are resolved between you, your customer and Mercado Pago.
• You are the seller. You are responsible for your products, prices, stock, shipping, returns, warranties and invoicing, and for serving your customers in accordance with the law. Your store must show your contact details, the total price of each product and your shipping, exchange and return policies; we give you a place to put them. Prontazo provides the tool and is not a party to the sale.
• Your buyers’ data. Your buyers’ names, phone numbers, delivery addresses and orders are yours: you are responsible for them and we process them only on your behalf, to operate your store, without using them for anything else. Your store shows your buyers a privacy notice in your business’s name.
• Illegal products, and those Mercado Pago prohibits, may not be sold; we may suspend a store that does so, notifying you on WhatsApp whenever possible. The store is canceled separately, whenever you like, with a message, and stops being charged from the following month; your plan stays the same. If you cancel your plan, the store ends with it.

7. Cancellation and your domain

• No lock-in. You can cancel the Business or Full Pro plan whenever you like, with a message. Cancellation takes effect at the end of the month already paid and carries no penalty or charge of any kind. There are no refunds for months already paid or for the setup fee.
• The domain is yours from the sixth month on. The domain is registered for your business and its cost is included in your plan. If you cancel after 6 months of service, we transfer it to you at no additional cost and explain how to keep it.
• If you cancel before 6 months, canceling is still free. If you also want to take the domain with you, you cover MX$1,000 (≈ US$53) MXN for registration and transfer costs, because the monthly fees haven’t covered them yet. If you’d rather not cover them, the domain isn’t transferred and you aren’t charged anything.
• When you cancel, your website stops being published on your domain. If you want to keep a free version at tunegocio.prontazo.com (with the Prontazo brand), ask for it on WhatsApp when you cancel.

8. What may not be published

Websites or portals with content that is illegal, misleading, impersonates another person or business, or infringes third-party rights. We may remove a website that breaches this, notifying you on WhatsApp whenever possible.

9. Availability

Your website runs on Cloudflare’s network. We do what is reasonable to keep it online at all times, but we don’t guarantee uninterrupted availability or rankings on Google.

10. Your content

What you tell us, your logo, your photos and what you publish in your portal are yours. You authorize us to use them only to build and publish your website and operate your portal. You may use the copy and design Prontazo generates for your website while your website is published with us.

11. Changes to these terms

If they change, we publish the new version here with its date and a summary in the version history. Changes that affect the price of the Business or Full Pro plans or of the online store are announced on WhatsApp before they take effect.

12. Governing law and courts

These terms are governed by the federal laws of the United Mexican States. For any dispute regarding them, you and Prontazo submit to the competent courts of Mexico City and waive any other jurisdiction that might correspond to you by reason of your present or future domicile. This does not limit the rights consumer protection laws grant you or your right to go to the Federal Consumer Protection Agency (Profeco).

Version history

• November 8, 2026 (current): Prontazo’s address and email; Prontazo is described as a software platform; you set up the Full Pro plan portal yourself in My Prontazo; what the platform doesn’t do is no longer offered as a separate quote; governing law and courts (section 12).
• November 1, 2026: previous version.